Privacy Policy

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect:

• Name, email address, and phone number
• Business information and company details
• Billing and payment information
• Account preferences and settings

1.2 Usage Data

We automatically collect information about how you use our service:

• Conversation data and interaction logs
• Feature usage and performance metrics
• Device information and IP addresses
• Browser type and operating system

1.3 Customer Data

Through your use of our platform, we may process data about your customers and leads, which remains under your control and ownership.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our AI conversation platform
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To send service updates, security alerts, and marketing communications (with your consent)
• Analytics: To analyze usage patterns and improve our service performance
• Legal Compliance: To comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party providers who assist us in:

• Payment processing and billing
• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support and communication

3.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and analytics

You may request deletion of your account and associated data at any time, subject to legal retention requirements.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and features
• Improve our service performance

You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of the service after changes become effective constitutes acceptance of the updated policy.